If the power adapter is connected to a surge protector/power strip or battery backup, then unplug it and connect the recorder directly to the wall outlet.Plug another device into the outlet, such as a lamp, to see if it works. Check to ensure the outlet you have the recorder connected to is receiving power.If the LED on the recorder is turned ON but you cannot see an image on your monitor, please refer to the Video Loss section of this article.Some devices feature an internal fan, so if you can hear the recorder’s fan, it is receiving power.If the LAN port light is flashing green, the recorder is receiving power. If your recorder does not have an LED, check the Network port on the rear of the recorder.Verify the LED is on if your recorder has one.See if your recorder is receiving power.If your recorder is not powering on, please try the steps below before contacting technical support. NOTE: If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product’s support page to reach our Technical Support Team via Live Chat or Phone. NOTE: Your product Series can be located on the support sticker on your recorder.Ģ. From your product’s support page, scroll down and click on “ Manual.” IMPORTANT: For more detailed information specific to your model or if you do not see your issue listed below, please see your product’s manual on your Series support page.ġ. Visit and enter your Series into the Search bar. government’s webpage *Source: The NPD Group, Inc., Retail Tracking Service, U.S.Click from the list below to navigate to that section of this guide for more information. (11) For more information on Section 889 of the National Defense Authorization Act (NDAA) please go to the U.S. (10) The term "Recorder" may refer to a DVR, NVR, Wi-Fi NVR, or any similar recording device. (9) The following items are not included and are only for demonstration: TV's, Monitors, Routers, Phones, Tablets, Smart Devices, and any item not specifically listed as included. Please refer to for more information regarding compatibility. (8) Human Detection Technology is only compatible with select models. (7) Night Owl® does not provide third-party monitored emergency notification or response. All features require ideal conditions and the latest firmware updates to provide accurate results. (6) Video streaming may be subject to interruptions or failures for reasons beyond Night Owl’s control, such as intermittent Wi-Fi or service provider outages. Optimal recording based on using the lowest recording quality settings with one camera. The size of your pre-installed hard drive will affect recording capabilities. Objects at or beyond this range may be partially or completely obscured, depending on the camera position. Future Android™ and iOS® updates may affect the App experience. Compatibility at the time of manufacturing. (3) Night Owl® Apps are free downloads compatible with Apple® and Android™ devices only. Night Owl® doesn’t charge monthly fees to view or control your DVR over the Internet and/or Smart Device. (2) The DVR and Push Alerts are currently accessible on iPhone®, iPad®, and AndroidTM running on 4G/5G Smart Devices. If your DVR is not connected to the Internet, you will not be able to remotely view your system on your Smart Device. (1) Internet and Smart Device access requires a router and High-Speed Internet connection with a minimum 3 Mbps upload speed. Our free remote viewing app for iOS® and Android™ Smart Devices keeps you connected and provides easy access to your recordings. A wired connection delivers uninterrupted viewing and recording with no delays, providing you with true around the clock protection. You own your recordings! Night Owl's wired technology uses a secure hardwired connection for real Closed-Circuit Video Security (CCTV). Keep everything on the pre-installed hard disk drive (HDD) (not included with all models) or install your own HDD up to 10TB. How about security for your security? This DVR is the first of its kind to use Anti-Theft Technology to send real-time alerts if it's moved, so you're always in the know. New to video security systems, 2-Step Verification and Single Sign-On prevent unverified access to your device, enhancing your security and privacy. Human Detection reduces false alerts to your Smart Device, while Facial Capture takes a snapshot of a person's face and sends you a real-time alert. designed and engineered 1080p HD wired DVR that, when used with compatible cameras, features Human Detection Technology and Unique Enhanced Security. Proudly American, Night Owl® is excited to offer our U.S.
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